Its considered a cost of doing. Hotel guests are baffled by after the fact damage charges.
A quote for the damage is then calculated including the cost of not being able to rent out the room and a request for payment sent in.
Hotel room damage charges letter. And i requested that the hotel reverse the charge. We were rushing in the morning to check out in time so we did the best we could. You are supposed to check the room at arrival and before making use of any of its facilities inform the duty manager.
Heres whats going on. In many cases the hotel may not even charge you unless the damage is extensive. And when in doubt its a good idea to check hotel policies in advance and be as communicative as possible.
There are precautions travelers can take to prevent being wrongly charged for damages to hotel rooms after. Ive received a letter this morning from the hotel saying that because of the state we left the room in and the cost of dry cleaning the mattress they have charged me 100. Hotel guests are baffled by after the fact damage charges.
Hotel room damage costs. In a situation where there is significant and deliberate damage to a room the standard protocol is for hotel management to photograph the room once the guest has left and take witness statements from staff. Booking a hotel room is signing a contract not unlike the one you sign when you rent an apartment or a house.
He said that the room had undergone a pre cleaning inspection and that is when the damaged tv was discovered. These smaller types of claims can average between 5000 to 12000 a year for a 120 room hotel. The manager of the hotel responded that while he apologized for the way your credit card had been charged without notice he still believed that the damage charge was valid.